To ensure that you are always getting the best deal, Hotel Jen guarantees that the room rates on our web site are the lowest publicly available on the Internet.

Within 24 hours of making a booking on this web site, if you do find an equivalent room rate available on another web site at a lower rate, Hotel Jen will honour that lower rate, plus give you a further 10% discount off the lower rate. Terms and conditions apply.

To make a claim, all you need to do is to complete our Best Rate Guarantee online claim form. Our customer service representative will process your claim and contact you regarding your claim.